Getting an error 16 when trying to open a document in Acrobat DC

[Guest]

Getting an error 16 when trying to open a document when logged in as one user.  Other users and the administrator do not get the error and can open the same document

Removed the user profile and recreated no change

I have done the program repair  no change

Have tried to run as administrator and no change

User is an Administrator on the PC

followed instructions to change permissions and still no change

reinstalled and no change  others can open document and the one user can not.

Suspect it is a registry setting but not sure which one and do not just want to start trying things

[Adorobat]

Hi markl36983104

Please contact support here :  Contact Customer Care  , click still need help? Contact us.

Thank You,

Shivam

[Guest]

What am I doing wrong. I click the link and click still need help and it brings me to the forums page. I can do nothing I can get no answers I need help and I just get a web page maze and endless loops.

[Adorobat · Accepted solution]

Hi markl36983104 ,

We are sorry for the inconvenience.

Make sure you are logged in into your Adobe account.Also, try with another Web Browser, right click this link- Contact Customer Care​ and select copy link address, open another Web Browser and paste the link and hit enter.

Let us know if you still face issue

Thank You,

Shivam