getting an error message in adobe DC "the acrobat dc pdf browser plugin is missing please reinstall adobe dc" i have reinstalled DC and it did not fix the issue. Any ideas?

[lildapp76]

getting an error message in adobe DC  "the acrobat dc pdf browser plugin is missing please reinstall adobe dc" i have reinstalled DC and it did not fix the issue. Any ideas?

[Sarojini_Nagar]

Hi lildapp76,

Could you please let me know the exact version of acrobat you are using and also the OS version of your system?

If you have windows OS , please try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the system and install acrobat from this link : https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Let us know if this resolves your issue.

Regards

Sarojini

[lildapp76]

Hello the user is using Adobe DC this error only happens in IE 11 when then user tries to open a web PDF, it works fine in Chrome

[lildapp76]

Hello its adobe DC pro sorry

[lildapp76]

OS is windows 7 enterprise 64 bit

[Sarojini_Nagar]

Hi lildapp76

Please run this cleaner tool and reinstall acrobat pro DC . The links are provided in the above comments.

Let us know if this helps.

Regards

Sarojini

[lildapp76]

This Solved my issue thank you very much