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Getting black lines when printing tax returns

New Here ,
Oct 13, 2016 Oct 13, 2016

Oh lord.  i have windows 10 and I'm trying to print some tax returns out of TaxAct and all i get are black lines.  The instructions tell me to go to the registry, but i have no idea where the registry is.  How do i go any where within Adobe to fix my problem.

Please - where is this Registry that I need to go to in order to solve my printing problems with Windows 10?

TOPICS
Acrobat SDK and JavaScript
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Adobe Employee ,
Oct 14, 2016 Oct 14, 2016

Hi kimn36527497,

You might try the following steps and see if it works:

1- Press and hold Windows key and press R on your keyboard, type regedit in the run dialogue box then press enter.

regedit.jpg

To check if you have 32 bit or 64 bit system, right click on Start menu>and select System. 

2- Under registry. navigate to the following location:

     For 64 bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\FeatureState

     For 32 bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureState

3- If FeatureState is not present under DC, right-click DC and then create a Key with the name FeatureState.

4- In FeatureState, right-click and create a DWORD with the name 4033257. Set its data field to 1.

Thank You,

Shivam

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016
LATEST

Hi,

We have released an update today that fixes the "Black streaks while Printing" issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, November 03, 2016

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

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