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Getting "Acrobat could not compare the documents completely"

New Here ,
Jun 06, 2016 Jun 06, 2016

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I am attempting to compare two versions of a document using the Compare option in Acrobat Pro DC, V2015.006.30174.

I get the message "Acrobat could not compare the documents completely. Do you want to see the report anyway?"

The two documents have different numbers of pages and several other differences I know about. However, the report claims "no differences":

No differences were found between documents.

New Document:

8CD1E-15-MDA-2016-06

147 pages (803 KB)

6/6/2016 4:10:47 PM

Used to display results.

Old Document:

1CD1SP1-15-MDA-2016-01

142 pages (764 KB)

6/6/2016 4:10:46 PM

What is breaking the compare?

Keith

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Acrobat SDK and JavaScript , Windows

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Adobe Employee ,
Jul 16, 2016 Jul 16, 2016

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Hi keithwhare ,

Please check and try comparing other files as well and check whether you face the same issue .

Let us know the OS version on your system .

Also try creating a new user account and try comparing from the new user account if you able to compare .

Let us know how it goes

Regards

Sarojini

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Adobe Employee ,
Aug 16, 2016 Aug 16, 2016

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Hi Keith,

Thanks for reporting issue related to Compare documents.

In past couple of months, we have been addressing lot of issues and feedback that we collected from forums. If you want to play with the early build and provide more feedback, please join our pre-release program.

If you are interested please let us know, we will contact you to get registered in our pre-release program.

Thanks,

Adobe Acrobat DC Team

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Adobe Employee ,
Oct 20, 2016 Oct 20, 2016

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Hi,

Greetings! I am sorry to hear that you are facing issues with compare feature. Please try out the files in our improved Compare functionality in the latest version of Acrobat DC Pro. Latest version for Adobe Acrobat DC build number: 2015.020.20039 (Continuous).

Reach out to us in case, you face any issues. You may also log a Bug Report at: Adobe Acrobat - Feature Request/Bug Report Form

Thanks,

Adobe Acrobat DC Team.

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New Here ,
Jul 08, 2020 Jul 08, 2020

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LATEST

I am having this problem 4 years later. What is the fix?

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