Had to format my laptop and now I can't activate back the Adobe Acrobat XI Pro

[jeanm9453734]

Had to format my laptop and now I can't activate back the Adobe Acrobat XI Pro as it keeps giving me a message that the serial number I providede is valid but a qualifying product could not be found on this computer. I downloaded again the installtion software from my account page and sitill keeps doing the same problem. Do I need a new license?

[AadeshSingh · Accepted solution]

Hijeanm9453734 ,

Seems Acrobat XI was an upgrade from the previous version. You need to select your previous Acrobat version, enter its serial key to activate Acrobat XI upgrade.

Regards,
Aadesh

[jeanm9453734]

Dear Aadesh,

You were right. I did choose the Adobe 9 Pro Extended option and input the respective serial number and now the Acrobat XI is activated.

Thank you very much

Jean

[AadeshSingh]

Hi jeanm9453734,

You're welcome! I am glad that the issue is resolved finally.

Regards,
Aadesh