have purchased an acrobat dc pro, how long do i need to wait for it to activate?

[FerdyLeano]

From time of puchase how long do i need to wait to activate, have tried to activate my dc pro after purchase but did not accept the serial number.

[Test Screen Name]

There is no delay in accepting serial numbers. Did you buy direct from Adobe? Does it use the words "serial number" in your sales material, or does it say something else like "entitlement code" for example?

[FerdyLeano]

Yes, i bought it directly at adobe, and yes it says "Serial Number"

Order Details Order Number: 12906896059 Order Date: 26/09/2016 Seller Address Digital River Ireland Ltd. 98 Boulevard Du Prince L-1724 Luxembourg, Luxembourg

Product Name Qty Ordered Amount Adobe Acrobat Pro DC Full - English - Mac - Download    Serial Number:

[Test Screen Name]

Ok, suggests the problem may be the download. What is the full name of the installer image file you downloaded to your Mac?

[FerdyLeano]

this is the file name i downloaded, acrobatproDC_00000000000000000000000409... the link that was given in my email is not working.... https://gc.digitalriver.com/integration/callback/oauth/request/RemoteUserManagement/rivep016/site/?c...

error message...

HTTP Status 500 - Access Token not issued!!

type Status report

message Access Token not issued!!

description The server encountered an internal error that prevented it from fulfilling this request.

---

[FerdyLeano · Accepted solution]

Hi, I found the correct download file (Acrobat_2015_Web_WWMUI)... thanks for the help....