Hello, I am unable to print my PDF files. I have went through trouble shooting and it simply say the document could not be printed, any advice would help, thank you?

Report · Jun 20, 2016

I need help with print, tried trouble shooting and printing as image( which does not allow me to)/ not sure that to do next?

Report · Jun 20, 2016

Hi heychef96161,

Could you please tell what application you are trying to print from (Acrobat/Reader/Web Browser) ?

Is this happening with a specific file or with all the files?

Are you able to print from MS Word/Notepad ?

Could you please elaborate on "How printing as image doesn't allow you to print" ?

Thank You!
Shivam

Report · Jun 20, 2016

Hello Shivam,

I am using Adobe Acobat reader

During the trouble shoot, it was mentioned to go under advance in printing screen and click on “Print as Image”, however, it does not give me the option.

Then when printing this appears

Its say no pages were selected but it shows image I wish to print in the preview screen??

This is happening to all PDF Adobe Acrobat Readers doc. When wanting to print

I have printed for MS word and other files

Thank you so much!

Report · Jun 20, 2016

Hi ,

Could you please post a screenshot of the Advance section of the Print ?

Also please perform below mention step to fix the issue:

1 -Try to update reader to the latest ,for that , open Reader>Help>check for updates. If there are updates , install the updates and then try to print.

2-If updating doesn't work , try to change the View mode settings , for that , open Reader>hover mouse on Edit>Preferences>Documents>PDF/A View Mode>Never.

Below is the screenshot :

3- If changing View mode doesn't work , try to disable Protected mode at startup-in the same window , Under Security(Enhanced)>Uncheck the box which says "Enable Protected mode at startup. Then try to print and see if its printing.

4- If that doesn't work , Try to delete the preference folder, First close Acrobat. press Windows + r key on your keyboard , it will bring up Run dialogue box , type %APPDATA%\Adobe\Acrobat\ and hit enter .right click on DC or 11.0 and choose Delete.Then Start Acrobat and try to Print.

5 -Try to run repair , for that open Acrobat>Help>Repair Installation.

Let us know about the results.

Thank You!

Shivam