Helvetica font in PDF

Report · Oct 12, 2016

Hello,

I have a question about the Helvetica Neue font in a PDF.

When I am trying to adapt a PDF and change the text, it always uses another font instead of the originally used Helvetica Neue.

I did not create the document myself, I am only changing the text with acrobat dc.

I do have the font installed on my computer though, so I don't know why it's not working..

Can someone help?

Report · Oct 12, 2016

In order to edit text in a certain font, you will need this font to be installed on your computer. Based on the behavior you describe, I assume that you do not have Helvetica Neue installed on your computer. To edit this document, you either need to install this font (which very likely involves paying for a license), or you need to move to a computer that has this font already installed.

Report · Oct 12, 2016

Hi Karl,

Thanks for your answer. But the font is installed on my computer, I checked this. So that's why I think it is strange that it is not working..

Report · Oct 13, 2016

In that case, you are correct, this is very strange. Without seeing the file, it's impossible to say what's wrong, and unfortunately also how you could get around this problem.

Report · Oct 17, 2016

Hi Alessandra De Praetere,

Thanks for reporting the issue. We are unable to reproduce the issue at our end.

Could you please share the file so that we can investigate it further.

Regards,

Priyanka