How do I deactivate adobe acrobate pro DC offline

[Guest]

I have a few computers that are offline and do not have connection to the internet. I had installed Adobe DC on them and followed the procedures to activate them offline using the whole response code process. Horrible process by the way. So recently two of them crashed and I got everything reinstalled but when I try to activate Adobe DC pro using the offline procedure. The website says that this license has reached its limit. All the documentation you have only talks about simply signing out of the adobe program. Well that doesn't work for me. How can I deactivate those licenses for reuse on the same machines. Doesn't the activation process capture machine info showing that its going back on the same machine and not on a different one? Thanks for your help.

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[Guest]

That's not an option either. Why doesn't Adobe offer Phone support for Retail licenses? Why does Adobe make it so difficult?

[try67]

Why is that not an option? Just contact them and they'll help you sort it out.

Adobe does it to protect itself from piracy, of course.

[Test Screen Name]

I don't understand. If it's an option for you to sign in and post questions in the forum, why isn't it an option for you to sign in and go to the support page to find the phone number applicable to your case?