How do I perform a clean install of Acrobat Pro X using my original disc onto Mac OS El Capitan?

[tkc43]

How do I perform a clean install of Acrobat Pro X using my original disc onto Mac OS El Capitan? I'm trying to install Acrobat Pro XI upgrade to Acrobat Pro X ; but, ran into the error message that "installation failed?" and to contact the software manufacturer.

[Tanusree]

Hi,

Greetings from Adobe!!!

Please follow the document

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html  

If you still face issues , contact our support here https://helpx.adobe.com/contact.html

Let us know if this helps!