How do I reinstall Acrobat Pro XI on a new computer?

[hairbear54]

I have installed Adobe Acrobat Pro XI on my new computer (wanting to move the product from my old computer to my new one). After installation, when I open Acrobat Pro XI I get this message, "Serial Number is valid, but a qualifying product could not be found." I am sure I am using the correct serial number but why is the new install not recognizing Pro XI?

[kglad · Accepted solution]

your xi is an upgrade from a prevous version.

after entering your xi serial number the installer checks your computer for a previous version.  failing to find one it should prompt you to select your previous version (9 or X, eg) from a dropdown.  after selecting the previous version you will be prompted to enter the previous version's serial number.

enter the correct number at the correct time and installation will proceed.

[Dinks16]

Thank you for that information I had been trying & trying to reload without success until I read your reply above. I am now up & running successfully.

Denese

[kglad]

you're welcome.