How do you configuer Adobe Acrobat 9 to recognize a different scanner

[jadenison]

I installed a new scanner on my computer, but when I try to scan a document in using Adobe Professional 9 I in Windows 7 Home Professional,get the following error:  "Adobe Acrobat Error while interfacing with the scannerthe selected scanner was not found". How do I select a different scanner?

Thank you.

Jim

[Meenakshi Negi]

Hi jadenison,

Please refer the following KB doc for help: Troubleshoot scanner issues in Adobe Acrobat

Let us know if you need any furtehr help.

Regards,

Meenakshi

[jadenison]

After posting my question, I found an answer. It works in Adobe Acrobat Professional 9 and may be applicable to the older and newer versions.

In Adobe Acrobat, go to “Create”, Click on “PDF from Scanner”. A sub-menu will open up and then click on “Configure Presets”. A “Configure Presets” dialogue box will open,. On the box next to Scanner chose the scanner driver/twain for the scanner you want to use, and then click on OK in the lower right hand corner of the menu box.

[JulieFBBE]

I have a similar issue. Old scanner was uninstalled, new scanner was installed - When I follow these steps "In Adobe Acrobat, go to “Create”, Click on “PDF from Scanner”. A sub-menu will open up and then click on “Configure Presets”. A “Configure Presets” dialogue box will open,. On the box next to Scanner chose the scanner driver/twain for the scanner you want to use, and then click on OK in the lower right hand corner of the menu box." , I find the Save option is greyed out. I've tried this as an administrator as well as a standard user.

What is the solution?