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How to change Acrobat DC PDF preferences ...

New Here ,
Oct 29, 2019 Oct 29, 2019

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Hi,

I use Acrobat DC on a Windows 10 machine. Can someone tell me if there is a default preference file similar to InDesign and where is this file located? I wish to setup my machine so that it functions similiar to an office mate? 

Thanks in advance for your response.
-Greg

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Acrobat SDK and JavaScript , Windows

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Community Expert ,
Oct 29, 2019 Oct 29, 2019

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The most preferences are stored in the registry.

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Thanks for your prompt reply. Whenever I hear "registry" it sounds a bit daunting for a novice like myself. Is there a simple javascript I can run to list and/or alter these settings you can recommend?

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Community Expert ,
Oct 29, 2019 Oct 29, 2019

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Thanks again for your reply. Initially, this seems overwhelming for me but will attempt to read it for better understanding.

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Community Expert ,
Oct 29, 2019 Oct 29, 2019

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Hi

If you want to reset your preferences, you can use these steps. If you don’t want to work in the registry, you could go into Preferences on both machines and make them match. Is there anything specific you are trying to do?

 

~ Jane

Restore the Acrobat Preferences folder (Windows)

Restore the Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored within the registry.

 

Note:

This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, Auto Fill, Web Capture, and Updater.

  • Quit Acrobat.
  • In Windows Explorer, go to the Preferences folder:

    • (Windows 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
    • (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]
  • Move the Preferences folder to another location (for example, C:\Temp).

  • Restart Acrobat.

 

Note:

The AppData / Application Data folder is hidden by default. See: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how display them ]

 

If the problem recurs after you restore the Acrobat Preferences  folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click Yes To Allto replace the new Preferences folder.

 

Restore the Acrobat preferences files (Mac OS)

Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.

 

Note:

Re-creating the Acrobat preferences files restores settings to their defaults.

  • Quit Acrobat.
  • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

    • Acrobat WebCapture Cookies
    • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
    • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
    • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
  • Restart Acrobat

     

If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Thanks Jane, I will give your recommendations a try. 🙂

FYI, originally I submitted a different post to help resolve a problem with combining multiple PDF files and why they were taking such a long time to process compared to a previous version of Acrobat. For your convenience, I include a link to that post below:
https://community.adobe.com/t5/Acrobat/Having-trouble-quot-batching-combining-quot-multiple-PDFs-int...

Regards,
Greg

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LEGEND ,
Oct 29, 2019 Oct 29, 2019

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What you are describing would actually be considered rather advanced. Most people would not attempt it. Indeed you could leave your Acrobat broken or machine damaged beyond repair. There is an Acrobat preferences folder, in the categories mentioned, but that isn't where the core preferences are stored.  If you're a novice, I suggest you give up at this point.

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New Here ,
Oct 29, 2019 Oct 29, 2019

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Thanks for your response. I have decided to seek assistance from the Adobe Customer Care Team with this request. 

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Community Expert ,
Oct 29, 2019 Oct 29, 2019

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Hi,

When you contact Adobe Customer Care: https://helpx.adobe.com/contact.html
click the chat icon in the lower right and type "agent" to get a human being.

 

Let us know what happens. Thanks.

~Jane

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