HP Officejet Pro X476dw problem with the colourmanagement during scanning process

[arisa53851427]

I'm having problems with the colour management during scanning. The Printer and the driver are at the newest level. Someone having any idea how to fix?

[Lovekesh Garg]

Please share the Acrobat version. Also what you mean by color management here?

Thanks.

[arisa53851427]

The newest version available. Sorry I mean the colour format!

[Lovekesh Garg]

Please try troubleshooting options under Troubleshooting tips for scanner issues when using Acrobat .

Please share the version number of Acrobat DC or Acrobat XI you have --Help> About Acrobat.

Are you getting any error while scanning with color format or scanning is not good or options are not available to select color format.

Thanks.

[arisa53851427]

Version: 2015.020.20039

There is a errore saying that the colour format isn't supported. If I scan only a text or black and white there is no errore showing up.

[Lovekesh Garg]

We are not able to reproduce this issue locally. We are working to find out the rootcause of this issue. We will get back to you soon, if there is any update.

Thanks.