I am completing a Transfer of License form for Adobe Acrobat XI Pro that is being transferred from another employee at our company to me. The instructions are the form indicate to attach it to a case number. How do I get a case number?

[Guest]

I am completing a Transfer of License form for Adobe Acrobat XI Pro that is being transferred from another employee at our company to me. The instructions are the form indicate to attach it to a case number. How do I get a case number?

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[Guest]

Your response tells me nothing.

I accessed the link that you provide to contact Adobe Support, but the only

means available to contact support is through Chat. I used Chat to file

this request to ask Adobe Support how to get a case number.

[kglad]

and what did the chat support person tell you about getting a case number?

[Guest]

I don't think I'm being very clear. I did not talk to a person using Chat.

Instead, I wrote the initial request in this email asking for a case

number. In summary, I am asking YOU (or someone at Adobe) to provide me

with a case number.

The license transfer process topic on the Adobe website is at the end of

this email. The note at the beginning of the topic indicates to get a case

number. I clicked the Contact Us link, which prompted me to send the email

to you asking for a case number.

License transfer process

Note: Be sure to get a case number before beginning the transfer process,

to avoid delays processing your Transfer of License form. Contact us

<https://helpx.adobe.com/contact.html?step=ZNA-vip> to obtain a case number.

1.

Right-click the form link below and save the Transfer of License form to

your computer.

Transfer of License Form.pdf

<https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license/_jcr_content/main-pars/procedure_2/proc_par/step_0/step_par/download/file.res/Transfer%20of%20License%20Form.pdf>

2.

Open the form in Adobe Reader or Acrobat and follow the instructions on

the form. Be sure to complete all fields.

3.

Write your case number or customer number, or both, on the form.

4.

If you are transferring a Macromedia-branded education license, see

Macromedia-branded

products

<https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html#main_Macromedia_branded_products>

.

5.

Scan the completed form and save it to your computer.

6.

Return the completed Transfer of License form to Adobe:

- Go to www.adobe.com/go/supportportal.

- Type in your Adobe ID and password, and then click Sign in.

- Click your case number.

- Upload the scanned form.

After Adobe receives the completed Transfer of License form from both

parties, Adobe registers the software to the new owner. Registration

ensures that Adobe recognizes the new owner as the legal licensee who can

receive customer service and support.

Once both parties have submitted a Transfer of License form, allow three to

four weeks for Adobe to process your license transfer request.

[kglad]

these are user-to-user forums.

again, to contact adobe staff (and get a case number) follow the suggestion in message 1.