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I am downloading/installing Adobe Acrobat Pro DC on my Mac (10.11.2) and it stops at "Waiting for other installations to complete..." can't get it to move beyond this point

New Here ,
Jan 20, 2016 Jan 20, 2016

I am downloading/installing Adobe Acrobat Pro DC on my Mac (10.11.2) and it stops at "Waiting for other installations to complete..." can't get it to move beyond this point

TOPICS
Acrobat SDK and JavaScript
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Adobe Employee ,
Jan 20, 2016 Jan 20, 2016
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Adobe Employee ,
Jan 20, 2016 Jan 20, 2016

Hi David

Its highly likely that a previous installation hung or didn't exit gracefully and is responsible for this. Have you tried installing after a system reboot?

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New Here ,
Jan 21, 2016 Jan 21, 2016

Yea, we did a reboot, opened in safe mode, almost everything

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Adobe Employee ,
Jan 25, 2016 Jan 25, 2016
LATEST

Hey

Can you share the screenshot of the Error Dialog. Also the install logs at "/var/log/install.log".

To share the logs here, follow the steps as mentioned here - How to share a document

Meanwhile on your terminal type this -> sudo rm /private/var/db/mds/system/mds.install.lock and hit return; Then reboot and see if this helps

Thanks

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