I Can't Uninstall Acrobat 7

[christinel109]

Hi I have a copy of CS2 that I acquired in college and when reimaging my computer (windows 7) I had to reinstall Acrobat only. Installation went great, I had no issues with my serial. When going to use the program I was getting error codes saying my serial number is invalid, and because I can no longer activate over the phone was unable to use the software, and any internet activations with adobe go activate was non functional. I then downloaded Acrobat 10 trial version so I can proceed with my work. Although, my computer is only recognizing the non functional acrobat 7 as a default program so I decided to unistall it but I receive this error "The Installer could not start because of the following reasons: Missing of Invalid Personalization Information. Missing Resources library." I now have tried calling every support number which of course Adobe is not supporting anymore. I'm not sure how they expect to not provide proper support, especially when they change a major attribute such as phone activations while many people still use old programs. Can someone please tell me how I can get CS2 Acrobat off my machine??

[Test Screen Name]

There is no longer any support for old versions up to 10. Not sure why you downloaded a trial already obsolete...?

[christinel109]

Well regardless of which version I downloaded, I'm obviously going to have to start a new subscription to continue using the program. I own a previous copy that now doesn't work, I can't get help for, and now I can't even uninstall from my machine, if anyone can help me uninstall this version 7 that would be beyond helpful. I can't imagine paying for a new software while having this conflict existing on my computer. Any advice would be great.

[Test Screen Name]

You could see whether the current version (DC) will happily install despite Acrobat 7 being stuck. You can't buy Acrobat X or XI any more, so a trial is pretty useless, not sure why Adobe still offer it.