I can't update Acrobat Pro X to DC on the creative cloud. After uninstallation of the Pro X I still get message to uninstall the previous version. Any one got solution?

[genchon20368172]

I can't update Acrobat Pro X to DC on the creative cloud. After uninstallation of the Pro X I still get message to uninstall the previous version. Any one got solution?

[puneeta23771395]

Hi,

when you try to install acrobat DC it needs you to remove all previous versions. If you are using windows please use the following link to download acrobat cleaner tool and then completely remove previous versions of acrobat

http://labs.adobe.com/downloads/acrobatcleaner.html

And then try installing acrobat DC.

If nothing works you can also download acrobat DC from a direct download link Download Adobe Acrobat products | Standard, Pro | DC, XI, X‌ and install it

[genchon20368172]

It's Mac OS. I tried to download and install it but when I type the activation code that was given to me on with the purchase of the product it's says invalid code. It's really annoying. I regret  that I start this update.

[genchon20368172]

And this is a message before the download button of the Acrobat cleaner.

AcroCleaner for 10.x and later

This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.
IMPORTANT:

THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

[puneeta23771395]

Hi Gencho,

Please reply to the personal message I have sent you.

[genchon20368172]

I sent you the info

[puneeta23771395 · Accepted solution]

Hi,

Please check the message reply I sent to you. It clearly mentions that the product key you have is not for Acrobat DC it is for design premium cs5.5. You will be able to install acrobat 10 using this serial key from cs5.5 suite.

download link Download Adobe Creative Suite 5.5 products

[genchon20368172]

Thank you for explaining this. I don't understand why the creative cloud ask me to upgrade in this case. Is so confusing and wasting my time to find out what is going on. Thanks again.