Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I don't have an option for digital signatures

Guest
Sep 06, 2016 Sep 06, 2016

I just purchased Acrobat Pro XI to use for digital signatures.  When I look at the tutorial it says go to preferences to st up digital signature.  My edit drop down doesn't offer this option and on the menu my last option is Combine files into PDF's while the tutorial says Get document signed.  Can anyone help? Called support and they couldn't help.

TOPICS
Acrobat SDK and JavaScript
901
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 07, 2016 Sep 07, 2016

Can you post a screenshot of what you see when you open the Edit menu?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Sep 07, 2016 Sep 07, 2016

Screen Shot 2016-09-07 at 11.12.21 AM.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Sep 07, 2016 Sep 07, 2016

I was told that unfortunately although I purchased the software the only way to do e signatures is to have a monthly subscription.  I think That is total BS. That means that I will be paying indefinitely.  Looking for a workaround.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 07, 2016 Sep 07, 2016

That's simply not true. Follow George's reply above and you should be fine. The Preferences menu item is under the application menu on Mac computers.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 07, 2016 Sep 07, 2016

Do you want to use digital signatures or e-signatures? You've mentioned both, but they are very different. Digital signatures won't cost you anything additional and Adobe Sign is included in an Acrobat subscription. If you clarify exactly what it is you need to do, we can provide some guidance.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 07, 2016 Sep 07, 2016

The Preferences menu item is under the Edit item in Windows. In the Mac, the Preferences menu item is under Acrobat, the one just to the left of the Edit menu item.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 07, 2016 Sep 07, 2016
LATEST

Do you realise you purchased an obsolete version, which will go out of support in about a year? The current version is Acrobat Pro DC.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines