I have a new computor with windows 7 and Office 2016. Loaded Acrobat Standard DC. When I open the program the main screen comes up and immediatly closes. How do I get the program to stay open?

[stevew21529033]

Loaded Acrobat Standard DC. When I open the program the main screen comes up and immediatly closes. How do I get the program to stay open?

[Brad Lawryk]

moved from Connect- Community Connections to Installing, Updating, & Subscribing to Acrobat

[Meenakshi Negi]

Hi Steve Wilson,

Please try cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart our system.

Then try to re-install Acrobat Standard DC from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if issue still persists.

Regards,

Meenakshi

[stevew21529033]

The issue still persists. The program opens for a split second and immediately closes.

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[Rave]

Please try following steps:

Delete all the files from following folders:

C:\ProgramData\Adobe\SLStore

C:\Program Files (x86)\Common Files\Adobe\SLCache

And, delete all files from following folder except cache.db

C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD

Launch the product and activate again and check.

Regards,

Rave

[stevew21529033]

I tried this and the problem still persists. I open the program and it immediately closes. Is there anyone I can speak to and get assistance. I paid $300.00 for this program and need to get someone to assist in correcting the issue.

Thanks

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[Rave]

Can you please send across the amt3.log file located at %temp% at trkumar@adobe.com

Regards,
Rave

[stevew21529033]

Is this what you are looking at.

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[Rave]

Have you attached the file or sent me an email?

I didn't find any log file.

Regards,
Rave

[stevew21529033]

I replied to the email with what I think is the file.

Sent from my Verizon Wireless 4G LTE smartphone

[stevew21529033]

Did you get the file I sent this morning?

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[Rave]

Not yet Steve

Regards,

| T. Ravi Kumar

[stevew21529033]

Here is what I think you need.

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[stevew21529033]

I still cannot get Adobe Acrobat to work on my computer. Is there a help line I can call in and get this resolved. I paid $300.00 for this and cannot use my computer for work. Please let me know how I can proceed to fix this problem.

Thanks

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134

[stevew21529033]

Can I contact someone. I need to get this issue fixed. I sent the file twice you requested. Let me know what to do next, please.

Steve Wilson

(901) 373-5100 (Main)

(901) 333-8064

1847 Vanderhorn Dr.

Memphis, Tn. 38134