I have a pc, windows 7, adobe acrobat X V. 10: some of scanned pages are not being OCR? why? Is there something wrong with Acrobat OCR?

[altonc9484122]

I have a pc, windows 7, adobe acrobat X V. 10: some of scanned pages are not being OCR? why? Is there something wrong with Acrobat OCR?

[Lovekesh Garg]

Hi Alton,

Acrobat X goes end of life last year. So there is no change in Acrobat in past few months.

Please try trial version of Acrobat DC to run OCR on the same file. Acrobat DC has much better output for OCR than Acrobat X.

Download Adobe Acrobat free trial | Acrobat Pro DC

Also please share

- the error you are getting and

- a sample PDF file using https://cloud.acrobat.com/send where you are facing this issue.

Thanks,

Lovekesh Garg

[altonc9484122]

Hi Lovekesh,

Here is an example where pg 53 is OCR and the other isn’t.

https://files.acrobat.com/a/preview/bded1332-ecc9-46d2-a04e-c65c05a84cfe

Screenshot shown below. Your saying Acrobat DC will fix this issue.

Thanks,

Alton Chung | Senior Regulatory Affairs Associate|

Amneal Pharmaceuticals |

41 Colonial Drive, Piscataway NJ 08854 |

732.645.3030 | ext. 6211 |

altonc@amneal.com

P

IMPORTANT NOTICE: The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.

[altonc9484122]

Hi Lovekesh,

Here’s a better example, disregard the previous example. The first page has chromatogram section in middle not highlighted, or OCR. The 2nd page has been OCR.

https://files.acrobat.com/a/preview/59b73c24-224c-4668-83a9-c73e2d67082d

Thanks,

Alton Chung | Senior Regulatory Affairs Associate|

Amneal Pharmaceuticals |

41 Colonial Drive, Piscataway NJ 08854 |

732.645.3030 | ext. 6211 |

altonc@amneal.com

P

IMPORTANT NOTICE: The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.

[Lovekesh Garg]

Sorry for the issue you are facing.

Both the pages seems quite similar. It's not expected that 1 page is OCRed and other not. I tried to copy the image(chromatogram section which was not OCred) and run OCR on it in Acrobat DC and it worked fine.

Can you please provide following information:

- Both the pages OCRed with same Acrobat and same OCR settings

- Acrobat version you used to OCR

- Did you try Acrobat DC for this file

- Please provide original file before OCR as well to help us identify what's causing this issue.

Thanks.

[altonc9484122]

Hi Lovekesh,

The Acrobat version used is X. (Patch update 10.0.0)

I didn’t try Acrobat DC, I will try.

Attached is ocr-1 (this is ocr- you’ll notice page 3-10 chromatogram did not ocr)

Attached is not-ocr-1(this is original and not ocr.)

Thanks,

Alton Chung | Senior Regulatory Affairs Associate|

Amneal Pharmaceuticals |

41 Colonial Drive, Piscataway NJ 08854 |

732.645.3030 | ext. 6211 |

altonc@amneal.com

P

IMPORTANT NOTICE: The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.

[altonc9484122]

Hi Lovekesh,

I am sending again with the two files in the cloud. Link below.

The Acrobat version used is X. (Patch update 10.0.0)

I didn’t try Acrobat DC, I will try.

https://files.acrobat.com/a/preview/71edb04b-c380-4982-9914-4e3746447bad

Thanks,

Alton Chung | Senior Regulatory Affairs Associate|

Amneal Pharmaceuticals |

41 Colonial Drive, Piscataway NJ 08854 |

732.645.3030 | ext. 6211 |

altonc@amneal.com

P

IMPORTANT NOTICE: The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.

[Lovekesh Garg · Accepted solution]

I checked the file you shared, it is partially OCRed. That's why you are getting the issue. We are trying to resolve it in latest Acrobat DC.

For now you can use the workaround available for this issue

1. Go to File> Save As Other> Image> (any Format)

2. Create new PDF from these images.. Create > PDF from File> select all these images

3. Run OCR now. It will work and OCR it completely

It may be an overhead but will resolve your issue as of now. Please feel free to ask anything you want.

Thanks.

[altonc9484122]

Hi Lovekesh,

Thanks for the solution. This actually worked and the resolution of the pages were not compromised much. I was also tried saving as postscript file and distilling to original document. All the pages were OCRed after ocr’ing.

Thanks again. I will reply to this email for future inquiries.

Thanks,

Alton Chung | Senior Regulatory Affairs Associate|

Amneal Pharmaceuticals |

41 Colonial Drive, Piscataway NJ 08854 |

732.645.3030 | ext. 6211 |

altonc@amneal.com

P

IMPORTANT NOTICE: The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.

[altonc9484122]

This is a test.

Thanks,

Alton