I have a user unable to print from Acrobat DC.

[Guest]

When attempting to print, regardless of printer choice (she has many available), the application prints to a file. A blank file is saved as the result of the save.

Windows 7 Enterprise x64

Adobe Acrobat DC

Printers install from Server 2012 based print server.

Confirmed other applications print without issue.

Any suggestions would be greatly appreciate.

Ben

[Meenakshi Negi]

Hi bbir

Could you please let us know the exact workflow you do to print file.

Also share the dot version of Adobe Acrobat DC you are using on your system.

Are you experiencing this issue with all PDF's?

Try the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader

Regards,

Meenakshi

[Guest]

The version is 2015.009.20069

The user has tested this functionality on multiple documents without success. The documents have been successfully printed from other users.

[Guest]

The user has been updated, via SCCM, to version 2015.017.20050 and is still experiencing the same issues.

[Meenakshi Negi]

Hi bbir

Have you tried the troubleshooting steps given in the KB doc Troubleshoot PDF printing in Acrobat and Reader ?

Regards,

Meenakshi

[Guest]

Yes, we have. We have gone through that documentation on both versions.

[Meenakshi Negi]

Hi bbir

Please try to update the application to the latest patch released.

Refer this KB doc for information on released updates: Release Notes | Adobe Acrobat, Reader

Check if user still experience the issue.

Regards,

Meenakshi

[Guest]

We have updated her to the latest continuous update and she is still experiencing the same issue.

I appreciate your help.