I have Adobe CS 5 fully paid up and not working.

[Festive_imagination0D45]

Went through all the usual ... restart both the application (Acrobat Pro X) and the computer ... every tool application - add page from file, recognise text ...led to

Adobe Acrobat not responding when the coloured wheel of death appeared!

OK so far.

Uninstall the application from the CD - Done

Reinstall from the CD --- !!! Calls for serial number ... good idea ... insert serial no .... OOOUCH ... Message : This serial number is not valid for this product.

I have the confirming email!!!

What's wrong?

[Sarojini_Nagar · Accepted solution]

Hi robc34361552 ,

We are sorry for the inconvenience caused .

Please refer this link to verify your serial number :Find your Adobe product serial number quickly

And you can refer this link and follow the troubleshooting steps mentioned : Error: "The serial number is not valid for this product" | Adobe Creative Suite

Let us know if this helps .

Regards

Sarojini

[Festive_imagination0D45]

It’s sorted. Thank You.

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Rob Crosthwaite

[ Personal information removed ]

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