I have installed a disk copy of Adobe Acrobat XI Pro on a computer running Windows 10. It was activated with the serial number some time ago and has been running fine until today when it "updated". Now I get a message that I need to activate and the mes

Report · Mar 15, 2016

I have installed a disk copy of Adobe Acrobat XI Pro on a computer running Windows 10. It was activated with the serial number some time ago and has been running fine until today when it "updated". Now I get a message that I need to activate and the message "Please connect to the internet and retry". Obviously, I'm connected to the internet. I'm told I have 30 days to activate. 1 - It was activated. 2 - I'll activate it again if I must, but it has to connect first.

What can I do?

Report · Mar 15, 2016

Hi joanb51337433,

Please refer to this KB article :- Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Let me know if it works . .

Regards,

Yatharth

Report · Mar 17, 2016

I've done that. It seemed fixed when I worked on some documents, but later, I started getting the pop up thanking me for trying Adobe Acrobat Pro DC and asking me to buy. I paid good money for this program. It was running fine until the site tried to install an update. Did the update invalidate my license? I don't need or want to use to cloud. I've disabled One Drive that Microsoft thinks I need for the same reason. When I purchased this computer because my other one was in the shop, I considered buying a product similar to yours from one of your competitors but decided to spend the extra money to get what I thought was going to continue to serve me as on my other computer. My other computer is also running Adobe Acrobat Pro XI that I've used for well over a year. Is it going to go away also? I guess I'd better block any updates from Adobe until this mess is resolved.

Report · Mar 22, 2016

Hi ,

Please check with this step :- Acrobat > Edit > Preferences > General > under messages from Adobe uncheck the the options to avoid the appearance of such messages.

Regards,

Yatharth