I have my serial number and wish to register online but receive the message that it has already been registered. How can I solve this? We just installed Adobe Acrobate professional on my PC

[danneels]

I have my serial number and wish to register online but receive the message that it has already been registered. How can I solve this?

This version was installed on a server that crashed last week. We just installed Adobe Acrobat professional on my PC and it says that I have 30 days to activate it.

[YatharthS · Accepted solution]

Hi danneels,

Would request you to check with the prompt where its giving you 30 days information . on the right hand corner of that window you will see the option for 'License the software'

Click on that option then it will give you sign in window, use your credentials for Adobe ID. Then check whether it works or not.

And for serial number status query would request you to go 'adobe.com/getsupport' & there initiate a chat session using 'still need help contact us' after following on screen instructions. The chat representative will help you with this using Tools

.

Regards,

Yatharth