I have purchased the annual version of Acrobat Pro DC but can't get the edit functions to open and allow me to edit.

[johnw70779664]

Anyone able to help with this?

[kglad]

[moved from Adobe Creative Cloud to Editing & Exporting PDFs]

[Test Screen Name]

‌When you get the problem what is the current app name? Please let us know if you aren't sure how to check.

[johnw70779664]

Adobe Acrobat Pro DC

[Test Screen Name]

Ok, there may be an issue with the document security. What exactly happens when you try to edit? Please give any messag in full.

[johnw70779664]

When I attempt to edit, it doesn't bring up the edit bar function above to begin working on a file.  It sends me to a link for additional info which ends up being the purchase the product page.  I went through the motions and it said I already have purchased this program.  Not sure where to go from here. 

[try67]

It's not enough to just subscribe to Acrobat. You also need to download,

install and use it...

On Tue, Mar 22, 2016 at 4:43 PM, johnw70779664 <forums_noreply@adobe.com>

[johnw70779664]

Where do I go to download the software?  I thought I already did that but perhaps I didn't. 

[johnw70779664]

In looking at this, I have Adobe Acrobat Pro and not Adobe Pro DC which is what I thought I purchased.  Unless they are one in the same programs.  I thought Adobe Pro gave me the ability to edit PDF's.

Frankly, this is really frustrating and I've wasted too much time trying to resolve this. 

[johnw70779664]

I take that back.  This is what it says in my account.

Acrobat Pro DC subscription (one-year)

[johnw70779664]

To download the software it is asking for a serial number.  I don't know where to find that if it was originally sent to me. 

[johnw70779664]

I think I've got it figured out.  thanks for everyone's input.