I have replaced my computer and trying to reactivate Adobe using my product serial number but it doesn't reconise it, it has worked fine previous to this?

[lp12186352]

I have replaced my computer and trying to reactivate Adobe using my product serial number but it doesn't reconise it, it has worked fine previous to this?

[Sarojini_Nagar]

Hi lp12186352 ,

Could you please let me know did you deactivate the product from your previous computer ?

Deactivate the product from previous computer and then try activating in new computer .

Also let us know the exact error message you get when you put in the serial number .

Let us know the exact version of Adobe application you are using and also the OS version on your system .

Regards

Sarojini

[lp12186352]

Hello Sarojini

I have accessed my account and clicked on to Plans and Products, it is stating that I have no registered products.

When I enter Register an older product it comes up with  Please enter a valid serial number.

The details I had received when I bought the package are the following,

License Order ID 53260

License Ref: H791839001LP

Order ID: R1908-53260

Product Name. Adobe Acrobat XI Professional Windows

Product Serial: (This is a public forum and your serial number can be copied. send it to Sarojini privately if needed.)

The package was purchased back in October 2014 through isoftware.

I am running windows 8.1 pro 64 bit

Kind regards

[Sarojini_Nagar]

Hi lp12186352 ,

We would need your serial number to verify whether it is a legitimate serial number or not .

Please send us your product serial number privately using the private message option .

Regards

Sarojini

[lp12186352]

Hi Sarojini

I have accessed my account and clicked on to Plans and Products, it is
stating that I have no registered products.

When I enter Register an older product it comes
up with  Please enter a valid serial number.

The details I had received when I bought the package are the following,

License Order ID 53260

License Ref: H791839001LP

Order ID: R1908-53260

Product Name. Adobe Acrobat XI Professional Windows

Product Serial: 1118-1202-9322-2971-9458-8244

The package was purchased back in October 2014 through isoftware.

I am running windows 8.1 pro 64 bit

Many thanks

Lucio

[Sarojini_Nagar]

Hi lp12186352 ,

Please try this steps and check if it works.

1.Navigate to Start>control panel>Programs and Features>

2.At the left hand pane ,select the option which reads "View installed updates".

3.In the list of updates please look for the update with KB number "KB3139923" .

4.If you find it , right click and uninstall.

Then try installing and activating Acrobat with the serial number you have and let us know if this helps .

Regards

Sarojini

[lp12186352]

Hello Sarojini

I Removed the KB number and then tried to reactivating my serial number but all I got back was Please enter a valid serial number.

Kind regards

Lucio

[Sarojini_Nagar]

Restart the computer once and then try again .

Let us know .

Regards

Sarojini

[lp12186352]

Hi Sarojini

Already tried that unfortunately with no success

Kind regards

Lucio

[Sarojini_Nagar]

Try running this cleaner tool :Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs,,

Restart the system and install Acrobat XI from this link : Download Pro or Standard versions of Acrobat DC, XI, or X .

Regards

Sarojini

[lp12186352]

Hi Sarojini

I have followed the steps as advised but have not had any joy.

When I try to open a PDF it comes up saying

Please uninstall and reinstall the product.

If the problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error:16

Not sure what to try next, I did restart the PC as well.

Kind regards

Lucio

[Sarojini_Nagar]

Please try referring this article and try the steps mentioned in this article : Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Let us know how it goes .

Regards

Sarojini

[lp12186352]

Hi Sarojini

I have tried doing the configuration to the best of my ability but I still cant get it to work.

I seen to know be experiencing problems opening PDF's from the internet using the DC Reader??

Regards

Lucio