I installed Acrobat DC Pro on my Mac Air and it won't open pdf files. This has happened several times now. Occasionally I will reinstall and it will work. And once it just started working. What is wrong?

[brianc99567962]

I installed Acrobat DC Pro on my Mac Air and it won't open pdf files.  This has happened several times now. Occasionally I will reinstall and it will work. And once it just started working.  What is wrong?

[kglad]

if you open acrobat and click file>open can you navigate to a pdf and open it.

if yes, and the problem is clicking a pdf fails to open acrobat, How to change the default application for a file type | Macworld

[brianc99567962]

Acrobat is open but it won't open pdf files by either method. Thanks for suggestions.

Sent from my iPhone

[kglad]

first, save a valid pdf onto your desktop, https://graduateland.com/api/v2/users/jesper/cv

what do you see when you open acrobat > click file > open and navigate to that pdf?

[brianc99567962]

Nothing happens. The pdf doesn't open, and the screen doesn't change. I know Acrobat is open because the menu at the top of the screen says "Acrobat"

Sent from my iPhone

[brianc99567962 · Accepted solution]

I went into "Window" and changed the "tile" setting and the document appeared. I think it was open just not visible on my screen for some reason.

Sent from my iPhone

[tomg18067187]

Was having major issues opening files.  Using MacOS Mojave. I can't open files. I used to be able to right click on a file name and click "open with" and it may have been Acrobat Reader DC. Don't recall. I tried it with Adobe Acrobat. No luck. Both of those are in my dock at the bottom of the screen. But I can't open files. I tried using the Open File option from the menu on top of the screen, for Acrobat Pro DC. Nothing happens. Very frustrating. I need to open PDF files many times  a day.

I tried the Window idea, with Tile, and Vertical, and it seems to work for now. Odd.

[AkanchhaS]

Hey tomg18067187 

Thanks for taking out time and sharing your findings. Have you experienced this problem with the latest Acrobat DC version 2019.010.20069 ?

Can you please share the screenshot of the Acrobat's version you are working on?Open Acrobat>click on Acrobat>About Acrobat DC

Thanks,

Akanchha

[tomg18067187]

I have version 2019.010.20091

I don't see a way to attach the screen shot to this message.

[AkanchhaS]

Thanks for the additional information tomg18067187 . This is what we were looking for.

Would be sharing this information with the product team for further investigation on this.

Note: For future reference, if you would like to share any screenshot here you may refer to:  https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

-Akanchha

[tomg18067187]

Thanks. Attaching the screen shot.

[AkanchhaS]

Hi Tomg,

Sorry for the delay reaching out to you. The screenshot showed above is one version prior to the latest patch released. Update it to the most recent version 2019.010.20098 and let us know if that makes a difference. DC Release Notes — Release Notes for Acrobat DC Products.

Before installing the update, do the following-

• Look for Activity Monitor and open it.
• Force Quit all the Acrobat's processes running at the background.
• Relaunch Adobe Reader and check.

Thanks,

Akanchha