I installed Adobe Acrobat XI Pro on a new computer and tried to update it but got a 1328 error message. Any thoughts?

[jjj119]

I tried re-installing twice, as suggested on many of the threads I've read, but keep getting the same message.  Tried clearing any registry errors, and some other things, but no luck.   I am using Windows 10 and a Chrome browser for the update.  I took a screenshot which I will post below.  Any thoughts? 

[AadeshSingh · Accepted solution]

Hi jjj119,

1328

Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor.

A file has changed or is missing. Uninstall and reinstall the program.

Uninstall it using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & reinstall Acrobat XI https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html.

Regards,
Aadesh

[jjj119]

Aadesh,

   Thanks so much for the help.  I had found a reference to the cleaner and used it once but still got the 1328 error.  But after getting your message I uninstalled the program and reused it, and then downloaded from the website you provided instead of from my disk, which perhaps made the difference.  Bottom line, no error now - thanks so much for your help. 

John

[AadeshSingh]

Hijjj119,

You're welcome!

I am glad that your issue is fixed.

Regards,
Aadesh

[mitchells44598980]

Cleaner tool doesn't work on my win 7 PC.  It starts up but then freezes ("Not Responding").  Any thoughts?