I keep getting an error on my serial number when I try to reinstall to a new computer?

[adamg39166946]

I just switched computers and logged into my adobe account to grab my serial number. I tried to reinstall Adobe DC and it keeps telling me my serial number is invalid. Not to sure what to do...

[kglad]

if mac, How to Open Third-Party Apps from Unidentified Developers in Mac OS X « Mac Tips

if win, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[_arojini]

Hi adamg39166946,

Could you please tell me the exact dot version of the adobe application you are using and also the OS installed on your system?

You can refer to the mentioned link to find the serial number : Find your Adobe product serial number quickly

You need to deactivate the application from your old system by navigating to Help>Deactivate.

And then try installing it on your new system: Download and install Acrobat DC subscription

Let us know if this resolves your issue.

Regards

Sarojini