Copy link to clipboard
Copied
I have tried and tried to get rid of the message to Update Acrobat DC. First of all, clicking on it does nothing. Secondly, it has already been removed from my computer.
I was thinking that problem might be that I installed it in Windows 8 and then uninstalled it when I got to Windows 10. I am subscribed to InDesign CC, but do not need Acrobat DC. I searched all my subdirectories under Program and Programs (x86) and there is nothing there.
I have Acrobat X Pro installed and it continues to work fine. I just can't get rid of DC. I went to the page to install it, thinking a reinstall and uninstall might work, but the page seems to find something on my computer and does not give me the DOWNLOAD option.
Can you please help?
Hi,
For expert support please contact Adobe customer support at Contact Customer Care where support agent can help you over a remote session to fix the issue.
Copy link to clipboard
Copied
Hi,
Please sign out of creative cloud desktop app by clicking gear symbol at top right and click preferences and then sign out.
Then download Acrobat cleaner tool from following link and remove acrobat DC using it http://labsdownload.adobe.com/pub/labs/acrobat_ittools/acrobat_ittools_cleaner_p2_061713.zip
try to launch creative cloud desktop app and sign in . And it should work fine.
Copy link to clipboard
Copied
I don't want to remove my Acrobat 10, but there is no option other than removing the whole thing. How do I know I will not remove the Acrobat I am using and not just the DC that I do not want?
Copy link to clipboard
Copied
Hi,
Did you try removing acrobat DC from both creative cloud desktop app and Windows program add/remove feature? If yes please try uninstalling creative cloud desktop app and install it again.
Please refer to following links
For uninstalling the desktop app Uninstall the Adobe Creative Cloud desktop application
For installation Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial
Copy link to clipboard
Copied
If I remove Create Cloud, will it disable or remove InDesign CC?
Copy link to clipboard
Copied
Sorry, I forgot to mention that I tried removed it from both Windows (where it doesn't show up) and Create Cloud, where nothing happens.
Copy link to clipboard
Copied
It will not affect indesign if you will try to uninstall Creative cloud desktop app. Please go for it.
Copy link to clipboard
Copied
I uninstalled and then reinstalled. It is EXACTLY the same as before. Why does it keep asking me to update Acrobat DC? And why won't it let me uninstall it? There must be an errant file somewhere. Please ask your technical experts to direct me what files to remove or update.
Copy link to clipboard
Copied
Hi,
For expert support please contact Adobe customer support at Contact Customer Care where support agent can help you over a remote session to fix the issue.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now