Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I keep receiveing "An unkown error has occured" message when I try to edit a PDF. Causes and fixes?

New Here ,
Mar 14, 2016 Mar 14, 2016

I keep receiving "An unknown error has occurred" message when I attempt to edit a PDF.  Causes and fixes?

TOPICS
Acrobat SDK and JavaScript
262
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 14, 2016 Mar 14, 2016
LATEST

Hi 77randy77 ,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

If you are on Windows OS, open Acrobat, navigate to Help menu & repair the installation.

Also Try if disabling Protected Mode solves the problem [Edit | Preferences | Security (Enhanced)].

Would like to know is this happening with a single file or with others as well.

Regards,

Yatharth

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines