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I'm on a trial with Acrobat Pro DC on a Mac and when I try to combine files e.g. a pdf and a word doc it says 'additional permissions required to access' the word doc, so i have to select a folder and grant access etc. this is too time consuming - is the

New Here ,
May 05, 2016 May 05, 2016

I'm on a trial with Acrobat Pro DC on a Mac and when I try to combine files e.g. a pdf and a word doc it says 'additional permissions required to access' the word doc, so i have to select a folder and grant access etc.  this is too time consuming - is there a way around this?

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Acrobat SDK and JavaScript
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correct answers 1 Correct answer

Adobe Employee , May 06, 2016 May 06, 2016

Hi Alex,

This is not linked to Acrobat, you may check Microsoft this is known issue with Microsoft Word: Grant File Access: Word cannot open the document: user does - Microsoft Community  It is sandboxed application. It restricts user with various workflows.

Unfortunately, there isn't much we can help at this Juncture.

Regards,

Tariq Dar.

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Adobe Employee ,
May 06, 2016 May 06, 2016

Hi alexh21554536

Would request you to please check with the different user account with Admin Rights to replicate the issue .

Let me know how it goes.

Regards,

Yatharth 

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Adobe Employee ,
May 06, 2016 May 06, 2016

Hi Alex,

This is not linked to Acrobat, you may check Microsoft this is known issue with Microsoft Word: Grant File Access: Word cannot open the document: user does - Microsoft Community  It is sandboxed application. It restricts user with various workflows.

Unfortunately, there isn't much we can help at this Juncture.

Regards,

Tariq Dar.

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New Here ,
May 07, 2016 May 07, 2016
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Thanks for your suggestions.  For some reason it has stopped asking me this so I'm all good for now.

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