I'm trying to reinstall my original Acrobat 8 Pro software after a bad computer crash

Report · Feb 07, 2016

I'm trying to reinstall my original Acrobat 8 Pro software after a bad computer crash and cannot find my original disk. I still have the original email I received from Adobe when I originally purchased my Acrobat 8 Pro. I no longer use the email address referred to in that email. [Address removed by moderator] My serial number is listed in the email, so I tried downloading a copy of the Acrobat 8 Pro EXE file from the Adobe site, but after running it, it will not accept my serial number.

I believe I had an account under my old email, but I'm sure I could not access it after all this time, and I have no idea what my password might have been. I created a new account with my new address but it obviously doesn't have my original software purchase listed.

Can anyone help with this?

Report · Feb 08, 2016

Hi 1diehardbiker ,

Please provide the exact error message you are getting while entering the serial number .

Also suggest you to go adobe.com/getsupport & after signing in you may initiate a chat session with a chat expert who could fix your account concerns as well .

Regards,

Yatharth

Report · Feb 16, 2016

Sorry for the delay in answering. I'm recovering from surgery.

I don't remember the exact error msg. I just said my SN was invalid.

Report · Feb 17, 2016

Hi,

Please refer to this KB article :- https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

Regards,

Yatharth

Report · Feb 17, 2016

I was able to get the SN input, but now I get this error.

There has to be an easier way to reinstall this app.

Joe Tatro

Phone: 858 222-2854

Mobile: 413 446-9484

1DieHardBiker@gmail.com

Report · Feb 17, 2016

Here's another copy of my original purchase receipt email.

--

Joe Tatro

Phone: 858 222-2854

Mobile: 413 446-9484

1DieHardBiker@gmail.com

Report · Feb 20, 2016

Hi,

Would request you to please try to install the product on the different user account .

Please refer to this Link :- Adobe troubleshooting: Using or creating an admin account in Windows 7, 8, Vista

Regards,

Yatharth