I need to deactivate Adobe XI Pro licenses on old computers.

[Guest]

I need to deactivate Adobe XI Pro licenses on old computers. I have a legitimate license that is installed on computers that are no longer in use. When I try to navigate through the Adobe help options, I am referred back to the forum with no option to call someone.

Thanks in advance,

Oliver

[Adorobat · Accepted solution]

Hi oliverc92917948 ,

We are sorry for the inconvenience .

Please refer to this article to deactivate Adobe XI - Learn to activate or deactivate Adobe applications 

Also visit this link for more information - How can I deactivate my Adobe software?

Let us know about the results.

Thanks!

Shivam

[oliverdchiang]

Hi Shivam, the articles say to deactivate the product from the computers that are activated but I no longer have access to those computers. I would need Adobe to reset my counter or something else on your end so I can use my product.

Thanks!

Oliver

[Adorobat]

Hello,

Please visit this link to contact Customer Care : ​Contact Customer Care , Click Still need help?Contact us and make sure you are logged into your account.

Let us know if you face any issue.

Thanks!

Shivam

[oliverdchiang]

Thanks I’ve tried going through the online channels but everything just directs me back to the forums. Is there a phone number I can call?

[Adorobat]

I want to mention that its our support team who can support you in this scenario , Please visit here : Contact Customer Care  to resolve the issue.Click Still need help?Contact us and make sure you are logged into your account.

Thanks!

Shivam