I purchased a subscription to Acrobat Pro DC but when I use it, and I am logged in it says in the bottom right that I am using a trial that only has 29 days to use (yesterday it was 30)

[terryc75227591]

I purchased a subscription to Acrobat Pro DC but when I use it, and I am logged in it says in the bottom right that I am using a trial that only has 29 days to use (yesterday it was 30)

[AadeshSingh]

Hi terryc75227591,

Open Acrobat DC, navigate to Help menu, select Sign Out/Deactivate.

Relaunch Acrobat DC, again navigate to Help menu, select Sign In/Activate & Sign In using your Adobe ID to activate Acrobat DC successfully.

Regards,
Aadesh

[terryc75227591]

Thank you for your response, I have done that multiple times with no change

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[AadeshSingh]

Hiterryc75227591,

Please let me know the version of Operating System installed on your computer?

Regards,
Aadesh

[terryc75227591]

Windows 10

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[AadeshSingh]

Hi terryc75227591,

Run this cleaner tool to uninstall Acrobat DC Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & reinstall Acrobat dc following the steps mentioned in this KB doc. Download and install Adobe Acrobat DC.

Regards,
Aadesh

[terryc75227591]

Aadesh

I did everything per the instructions BUT 28 days of trial left, I don’t get it, let me know what to try next

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[AadeshSingh]

Hi terryc75227591,

Delete files under these folders (*Enable hidden files/folders) : -

• C:\ProgramData\Adobe\SLStore
• C:\Program Files (x86)\Common Files\Adobe\SLCache (And, delete all files from following folder except cache.db)
• C:\Program Files (x86)\Common Files\Adobe\Adobe PCD

Now launch Acrobat DC, navigate to Help menu -> Sign In/Activate. Activate it using your Adobe ID (under which you have the subscription).

Regards,
Aadesh

[terryc75227591]

I did what you said (Twice) when I sign in it says License This Software / Start Trial - what do I do with that

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[AadeshSingh]

Hi terryc75227591,

Click on Licence this Software & activate your Acrobat Pro DC subscription.

If it still doesn't work please contact our support team. Follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us button to initiate chat/call. They will help you to get this issue fixed.

Regards,

Aadesh

[terryc75227591]

When I try and click on License software it asks for a serial number (a License number) Is there a way I could talk to you or a chat this 1 try a day is going to take a long time

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[terryc75227591]

It is still a problem, see attached screen shot, only 22 days until trial runs out then I won’t be able to use my subscription at all, please Help

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229 Ext 1102

Cell: 925-719-8673

Fax: 866-321-2909

[AadeshSingh]

Hi terryc75227591,

You have Acrobat Pro DC subscription & subscription doesn't require Serial key, seems you have installed Acrobat Pro DC (Classic) perpetual licence.

Please uninstall it Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs & install Acrobat Pro DC following the steps mentioned in this KB doc. Download and install Adobe Acrobat DC‌

Regards,
Aadesh

[terryc75227591]

I have already done all this a week ago I'm down to 14 days on the trial

Thank You

Terry Carroll

Vice President

All County Flooring

3140 Park Rd Suite #D

Benicia, Ca. 94510

Office: 707-205-4229<tel:707-205-4229>

Cell: 925-719-8673<tel:925-719-8673>

Fax: 866-321-2909<tel:866-321-2909>

[AadeshSingh · Accepted solution]

Hi terryc75227591,

Please contact our customer service team they will help you to get it fixed.

Follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate chat/call.

Regards,
Aadesh