I purchased ADobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessfule and need help

[DeanOs]

I purchased Adobe Acrobat XI Standard previously. My computer was changed out and I lost this and need to reinstall it. Have been unsuccessful and need help. My serial number will not work.

[Sarojini_Nagar]

Hi DeanOs,

Could you please provide me the exact error message you get when you input the serial number ?

Also please let me know the OS version of your system?

Please refer to the mentioned link to verify the serial number : Find your Adobe product serial number quickly

And try to install acrobat XI from the mentioned link : Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if this helps.

Regards

Sarojini

[DeanOs]

The initial error I get is “Serial number you provided is valid, but a qualifying product could not be found on this computer. When I go to my adobe account and try to install the program I purchased, it will not complete the install and stops saying something is using these files and must be closed before install will work. There is nothing open on computer.

[DeanOs]

Operating system is windows 7 professional

Dean E. Osborne

Chief of Police

Grove City Police Department

337 E. Pine Street

Grove City, PA 16127

(724) 458-7925 - Phone

(724) 458-5212 – Fax

ChiefOsborne@GroveCityPD.com

[Sarojini_Nagar]

Hi DeanOs,

You can try navigating to the task manager by pressing CTRL+ALT+DELETE on the keyboard.

And click on end task for all the Microsoft office apps you see in the list .

Then try reinstalling .

Let us know if this helps.

Regards

Sarojini

[Rave · Accepted solution]

Hi Dean,

Please refer to the KB Doc:https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Regards,
Rave