I purchased Adobe DC, but the trial version keeps coming up. Not sure what to do next.

[chipb44046057]

I purchased Adobe DC, but the trial version keeps coming up.  Not sure what to do next.

[kglad]

did you enter your serial number during installation?

[Valentine1959]

Where do you find a "serial number"?

[kglad]

what did you purchase?

from whom did you purchase?

[Adorobat · Accepted solution]

Hi Chipb,

As per the issue description mentioned above, you have bought Acrobat but it shows its in trial mode, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a perpetual license for Acrobat DC as well as trial for Acrobat DC which has expired.

Try deactivating the application using the steps given in this link: Activate and deactivate Adobe products

Run cleaner tool on the machine which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Then, install Acrobat DC installer from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

You need your Acrobat DC serial number to complete the installation.

Let us know if you need any further help.

Shivam