I reinstalled Windows 10 on a new hard drive, downloaded AcrobatPro_11_Web_WWMUI.exe from my order history, but it says my serial number is invalid.

[petermcclymont]

I reinstalled Windows 10 on a new hard drive, downloaded AcrobatPro_11_Web_WWMUI.exe from my order history, but it says my serial number is invalid. I've tried with and without the dashes. Do I first need to somehow tell Adobe that I have "uninstalled it"?

[Meenakshi Negi]

Hi petermcclymont,

Please refer this link for help: Find your Adobe product serial number quickly

Let me know if you need any further help.

Regards,

Meenakshi