I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application. Does this apply to Acrobat Pro DC Subscription?

[SW GAL MN]

    I saw a note about resolving an Acobrat XI issue by running the Adobe Reader/Cleaner application.  Does this apply to Acrobat Pro DC Subscription?

[kglad]

yes, but the acrobat cleaner is for windows only (and it looks like you have a mac).  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

do you have any acrobat or reader versions currently installed?

if yes, uninstall them.

if no, why are you installing acrobat xi instead of acrobat dc?

[Karl Heinz Kremer]

The Acrobat Cleaner used to be available for Windows only, but for the last few years, there is now also a Mac version (use the same link as for the Windows version). 

The cleaner works for any type of Acrobat installation with one big exception: If your Acrobat was installed as part of a Creative Cloud (this is different from the Document Cloud) subscription, then you cannot use the cleaner, you will have to use the cleaner for CC. 

[SW GAL MN]

Adobe cleaner is a tool the support team uses in many troubleshooting cases with deployment and installation issues.  It can work for many installation issues.  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[SW GAL MN]

Karl,

Smart to call out that clarification.  Thank you