Installing Acrobat DC

[shantelb60674976]

I've been trying to install the free 30-day trial of Acrobat DC on my Macbook Air. Every time it installs about 25% and then I receive an error message and my only option is to cancel and start over. Since there doesn't appear to be a PC vs Mac option on selecting the download, I'm not sure what's going wrong.

Here's a screen shot of my error message:

[Tanusree]

Hi

Could you please uninstall Adobe Reader DC from your machine and download its offline installer from here:

http://get.adobe.com/reader/enterprise/

Now, try installing Adobe Acrobat DC again by running the executable file and check if the problem persists.

Also, let me know if you are connected to a proxy server, then you might need to refer the KB doc link listed for this error:

Error installing Reader | Proxy server environment

You may also refer keep getting unable to load metafile message when trying to download adobe readerx to windows 7 prof...

Trouble downloading the free trial of Adobe Acrobat DC! "unable to load metafile"

Unable to Load Metafile

Metafile download failed error message

Let us know if this helps.

[Sarojini_Nagar]

Hi Shantel Beckers,

Could you please let me know do you have any other version of acrobat installed on your system ?

If yes, you will have to uninstall that and then try installing acrobat DC from this link : Download and install Adobe Acrobat Pro DC trial

Let us know if this helps.

Regards
Sarojini

[shantelb60674976]

I did not have any previous versions of any Adobe products aside from Flash on my computer. The solution did not work. The link you provided with regard to Wndows 7 is irrelevant as I'm on a MacBook Air running OS X 10.9.5. Great to offer a free trial - not so great when it's so difficult to install. Doesn't make me want to spend $500 on it that's for sure.

[shantelb60674976]

Oh, and no proxy server. It's just me and my MacAir trying to be able to have full functionality of Acrobat.

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​