Internet connection issue

[kevind49041551]

When I launch Adobe Acrobat XI Pro is says to connect to the internet to validate. However, the computer is connected to the internet and the anti-virus is off. How do I correct this?

[YatharthS]

Hi kevind49041551

Please refer to this article :- Error: "Please connect to the internet..." | Launch | Adobe Creative Suite 5, Adobe Creative Suite 5...

Let me know how it goes.

Regards,

Yatharth

[kevind49041551]

Thanks Yatharth. However, I am using Windows 7 and do not have these options. Some background which may help...Acrobat XI installed and worked fine for several months, then Microsoft anonymously downloaded and upgraded my system to Win 10 without my approval. I brought it to a Microsoft store in NYC and a tech stripped out Win 10 using scripts without downgrading at my request. Since then, Acrobat XI will not launch, it only asked to connect to the internet and closes after several attempts. I have no issues with any other software and only use Adobe for Acrobat, but that is important.

I attempted uninstalling and reinstalling without success. The same issues reoccurs. I have a copy of Acrobat 10. Should I just downgrade for now until I am ready to upgrade to Acrobat DC?

[YatharthS · Accepted solution]

Hi ,

Please check with this article :- Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Let me know how it goes,

Regards,

Yatharth