invalid serial number message

[kirkt40916886]

Hi.

Last year  I purchased Adobe Acrobat XI Pro, Disk version.

I installed it, and all works well.

However,

I am about to change from windows to Mac, and looked into the cross platform exchange / upgrade program.

When i log into my Adobe account - it does not show my Acrobat in the list of my products, when i try to add it, it says Invalid Serial Number.

Please could someone advise as to why I cannot get Adobe to recognise my serial number? I can confirm It is the 24 digit number on the back of the disk packaging, as specified by Adob, that I have entered into my account.

This is frustrating to say the least, and I really would not want to have to purchase the full software again just to swap to MAC.

I look forward to any advice.

[Guest]

Hi ,

Please refer the following link to find the serial number of your product.

Find your Adobe product serial number quickly

If you need further assistance you could connect with chat support as well.

Contact Customer Care

Please click the Blue"Still Need Help" button to connect with one of the executives.

Regards

Sukrit Dhingra

[try67]

First question would be where did you buy it from? Was it a legitimate source?

[Guest]

Yes, in my case. I have an institutional signature since 2009.