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invalid serial number when installing adobe acrobat pro 9

Community Beginner ,
Sep 28, 2016 Sep 28, 2016

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Purchased 2 new computers.  Want to add adobe acrobat pro 9, which i purchased 5 licenses for a few years back.  When I download the product and try to install it, I get an invalid serial number error.  I tried to use the live chat option, but was told that for this product they don't have any download link and that I needed to visit this forum for help.

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Acrobat SDK and JavaScript

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correct answers 1 Correct answer

Community Beginner , Sep 29, 2016 Sep 29, 2016

Not a volume License. Windows 7. Purchased pro 9 extended in 2009. Can’t find 9 pro extended download. Downloaded 9 pro and get invalid serial number error.

Tried 9 pro extended update but that could not find program so did not work. Probably need to download 9 pro extended but can’t find it anywhere.

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Community Expert ,
Sep 28, 2016 Sep 28, 2016

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Is this a volume license, then? What OS are you trying to install it on?

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Community Beginner ,
Sep 29, 2016 Sep 29, 2016

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Not a volume License. Windows 7. Purchased pro 9 extended in 2009. Can’t find 9 pro extended download. Downloaded 9 pro and get invalid serial number error.

Tried 9 pro extended update but that could not find program so did not work. Probably need to download 9 pro extended but can’t find it anywhere.

Thanks

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New Here ,
Nov 02, 2016 Nov 02, 2016

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For this being the correct answer, it makes no sense to me.

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New Here ,
Aug 30, 2018 Aug 30, 2018

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I have been chatting online for nearly an hour. and was referred to the forum for the answer.  It appears that there is no answer other than needing to buy a newer version.

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New Here ,
Oct 10, 2016 Oct 10, 2016

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I have just had the same problem with Adobe Acrobat Pro 9.  My serial number is recorded under my Adobe account but every time I put it in I get the "serial number invalid" response.

I tried the chat response line and was passed on by the first agent to someone who specialized in these problems only to be told I had to go to forums.adobe.com.  Here I am no nearer to a solution after spending 30 minutes in chats and supplying agents with my serial number.

Adobe is an absolute pain to deal with.

Dave S

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Community Beginner ,
Oct 10, 2016 Oct 10, 2016

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I agree. Still no solution. All I need is a link to the extended version. This really is not a difficult issue.  I paid for the program. Give me a link or refund my money.

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New Here ,
Oct 21, 2016 Oct 21, 2016

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Yep, me too. Tried installing Acrobat 9, but can't get past the serial-number screen, and Adobe is not interested in fixing this bug!

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Guest
Nov 01, 2016 Nov 01, 2016

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Did you ever get the issue resolved. I have the same issue.

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New Here ,
Nov 02, 2016 Nov 02, 2016

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No I didn't get it resolved. Adobe just wore me down and I gave up, at least for the moment. In another posting somebody pointed out that Adobe Acrobat Pro version 9 is not compatible with windows 10 and it was on a windows 10 machine that I was trying to install it. It is my wife's computer and I don't think she has tried to use it.  Adobe Acrobat Pro nineis installed but only for a 30 days free trial.

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