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I am behind a proxy that changes daily, and I usually don't need the internet services.
I don't want to enter my proxy password every day when I open a PDF file.
I don't want it to prompt me for my proxy password unless I explicitly attempt to use an internet service.
[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]
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Assuming you have the subscription version of Acrobat, I don't think there's any way around it. Why not simply add an exception in your proxy for this application?
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Under LAN Settings -> Proxy Settings, I only see an option to add addresses to the exceptions list. How can I add an exception for a specific application like Adobe DC?
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I've done some additional searching and still can't find a way to bypass the proxy for a specific application in Windows 7.
Is there a way for me to find out if I have the subscription version of Acrobat DC? My company purchased a single user license key for me. If I don't have the subscription version, is there a way to disable the automatic internet connection?
Thanks for your help.
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Hi, it's me again. This proxy issue is still a major headache for me. I was going to switch to Nitro Pro over this one issue, but Acrobat DC is required to embed videos. Even if I could specify all the domains accessed by Acrobat Pro DC to be bypassed for my proxy server, it still wouldn't work because my company firewall would block those domains without a proxy. There really should be a way to use a PDF editor without requiring the internet and prompting users for the proxy password. Just allow users to disable the prompt if they wish.
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The only way I was able to stop it was going into my Creative Cloud preferences and Unchecking, "launch creative cloud at login"... that helped, if that's the issue?
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It will still connect to the internet on a regular basis to validate your subscription, though.
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Do you know how often it needs to validate my subscription by checking online? If it checks it every day, then I'll be back where I started, since my proxy server changes my password every day.
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No, I don't know how often. At least once every 30 days, though.
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Once every 30 days wouldn't be so bad.
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Thanks for this suggestion. However, I don't see the option to uncheck "launch creative cloud at login." When I go to Acrobat DC -> Edit -> Preferences -> General, there is no mention of creative cloud. Perhaps I am using a different version than you? Under Help -> About, I see "Continuous Release | Version 2019.021.20058.
I also looked under my online Adobe account settings, and couldn't find anything mentioning Creative Cloud or launching at startup.
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It's in the CC app settings, not in Acrobat.
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Thanks for all of your help.
It appears that I don't have the CC app. I'm going to wait until my proxy password resets tomorrow and see if the problem is still happening.
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Despite all of my efforts to change settings (both in the DC app and online), I still am prompted for a proxy password. I don't have CC, so this must be something inherent in the Acrobat DC Pro application. I welcome any other suggestions, but in the meantime, I will plan to use Adobe Reader by default, and only open DC when it becomes necessary to edit a PDF document. This is inconvenient, but less inconveneint than having to enter my password every day just to read a local document.
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You should really consider switching from the subscription version (DC) to the perpetual license version (2017), if this is such a big issue for you. The latter only needs to access the internet once, when you first install and activate it.
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i do