Issue upgrading to Acrobat DC on Mac

[brianc49102834]

Hello! Wondering if someone could help me. I have a new-ish Mac running OS 10.11, and I have an update to Acrobat DC available through Creative Cloud. I tried to update there, and I got a notice that Acrobat DC can't be installed until I uninstall the previous version of Acrobat. I did this, and I still get the same notice, even though Acrobat is no longer on my system. Any ideas on what's happening? (Thanks!)

[AadeshSingh · Accepted solution]

Hi brianc49102834,

Please uninstall CC using this cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your Mac & reinstall CC along with Acrobat DC.

Let me know how it goes.

Regards,
Aadesh