License not working

[pascalb12804309]

hello,

i bought Acrobat XI Pro,

registered and received a Serial.

I entered it, but it turned out it was not working (see right side of screenshot).

then I realized, that license was for Acrobat Pro DC.

so i installed Acrobat Pro DC, entered License, but it was also not working (see left side of the screenshot).

Which application should i now download that goes well with my license code?

Support ticket is Adobe ID

[Ned Murphy · Accepted solution]

Get chat help with orders, refunds, and exchanges (non-CC)

http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[ravinderg62643219]

Hi,

You need a different Acrobat DC installer which works with your serial key.Please download Acrobat DC from the location Download Pro or Standard versions of Acrobat DC, XI, or X​  and serialize it using your serial key.

Thanks

Ravi