license

[jeanz13114317]

Acrobat pro DC: my licence is payed and registered but the application requires to key in the licence number every month, is there any reason ?

[YatharthS]

Hi jeanz13114317,

Please refer to this KB article if your subscripotion keep asking for Serial number : https://helpx.adobe.com/creative-cloud/kb/asks-serial-number-error.html

Also you may uninstall & reinstall the acrobat pro subscription using this link :- https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards,

Yatharth

[jeanz13114317]

Many thanks, we did not register to creative cloud so far.

best regards

john

[Rave]

Hi Jean,

Did you purchase a subscription to Acrobat DC or did you purchase a serial key?

Regards,
Rave