loaded Adobe Acrobat XI pro on iMac. Have Microsoft Word for Mac version 15.18. can't create a PDF file from a word doc or combine files to a single PDF file when a word doc is being combined

[jbug56]

Does microsoft word for mac version 15.18 have problems with adobe acrobat xi pro? (can't create pdf file or combine files to one pdf if for doc is present)

[kglad]

[moved from Downloading, Installing, Setting Up to Creating PDFs]

[AadeshSingh]

Hi jbug56,

Let me know the exact dot version of Acrobat XI, MS Word & Operating System installed on your Mac?

Is there any error code or error message while Creating or Converting the PDF?

Regards,
Aadesh

[jbug56]

Adobe Acrobat XI Pro 11.0.07, MS Word version 15.18, OS X El Capitan version 10.11.12

[jbug56]

Message when combining other pdfs with a word document: There was an error encountered while combining files. Do you want to open the combined file or return to the file list and try again (trying again gets same message).   Message when creating pdf from word document: Acrobat could not open '...docx' because it is either not a supported file type or because the file has been damaged. To create an Adobe PDG document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

We combine several word docs with pdf files so going to each one to create a pdf through the print function is extra time. Acrobat works great on my old PC and on our networked mac mini with the same OS, same Acrobat but microsoft word for mac 2011 version 14.6.0.

[AadeshSingh]

Hi jbug56,

Acrobat 11.0.7 is not compatible with Mac OS 10.11. Please check for the updates under the Help menu of Acrobat & update it to 11.0.14.

Regards,
Aadesh