Merge to Adobe PDF not working when clicked

[michelerhamilton]

I need to do a mail merge and email out PDF's.  I have done this many times but the "Merge to Adobe PDF" doesn't do anything now.  I called about this before and someone fixed it for me.  Hoping you can help!:)

[Karl Heinz Kremer]

We need a bit more information. Which version of Acrobat are you using? On what operating system? Which version of Word? When you say it's not doing anything anymore, what exactly do you mean by that? Are you getting an error message?

I assume you are on Windows. The first thing I usually do when "strange" things happen with my Acrobat installation is to repair the installation. In the Windows version of Acrobat, you can find "Repair" in Acrobat's Help menu.

[michelerhamilton]

Adobe Acrobat 9, Word 2013.  Windows 10.  When I click on the button, nothing at all happens.   I used to get a box where I would say which merges to email with a text box where I could put in text that will appear in the email.

Thank you!

[Karl Heinz Kremer]

I am not surprised that you are running into problems with this combination of products: Acrobat 9 is not supported on Windows 10, and also not supported with Office 2013. You can see the Office compatibility here: Compatible web browsers and PDFMaker applications

Unfortunately, because there are just too many variables, it's impossible to say why it used to work, and why it's not working anymore. Could be an upgrade to the operating system, or an Office upgrade. Your options basically are  to downgrade the operating system and your office version, or to upgrade to the Acrobat DC.

[michelerhamilton]

Hey, if Acrobat DC will let me do mail merge and email out PDF's from an Excel.  I'll gladly do that.. is that what Acrobat DC will do?

Thank you!

[Karl Heinz Kremer · Accepted solution]

Acrobat DC will give you the same functionality that you had in Acrobat 9, but is supported on Win10 and Office 2013. You can download a free evaluation version and verify that it works for you before you buy/subscript. Don't install the eval version on a system that already has Acrobat installed (unless you are willing to reinstall, which may not work in your situation).

[try67]

If you don't want to upgrade the same functionality can be achieved using a script, like this one I've developed: Custom-made Adobe Scripts: Acrobat -- Mail Merge and Email